How Top Brands Provide Social Media Customer Service
Say goodbye to the era of phone queues or endless email chains. Today’s consumers are commenting, tagging and sending direct messages. Immediate and accessible, social media provides a much-needed direct line between buyers and businesses. Of course, what streamlines work on the consumer’s end can create some internal confusion if processes don’t adapt to keep up. Is your business ready to tackle high-volume service events across Facebook, Twitter, Instagram and more?...